Refund policy

RETURN, REFUND & PACKAGE PROTECTION POLICY

Customers may request a return and refund within seven (7) calendar days of the delivery date. To be eligible, items must be unused, in their original condition, and returned in the same condition in which they were received.

After 7 days from the delivery date, all sales are final and no refunds, returns, or exchanges will be accepted.

Customers must contact Stones N Silver prior to returning any merchandise. Unauthorized returns may be refused or, if accepted, may be subject to a 15% restocking fee. Original shipping charges are non-refundable.

Once a return is received and inspected, approved refunds will be issued to the original method of payment. Refund processing times may vary depending on your financial institution.

Unless the return is due to our error, customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as Stones N Silver is not responsible for returns lost in transit.

To request a return, please contact us at info@stonesnsilver.com within 14 days of delivery with your order number and reason for the return.

PACKAGE PROTECTION

We offer optional Package Protection through Route at checkout. Package Protection provides coverage for eligible packages that are lost, stolen, or damaged during transit.

If Package Protection is purchased, all claims involving lost, stolen, or transit-damaged packages must be submitted directly through Route and are subject to Route's terms, conditions, and claim approval process.

If Package Protection is declined at checkout, the customers who decline Package Protection understand that Stones N Silver's ability to replace or refund packages that are lost, stolen, or damaged during transit may be limited. Stones N Silver is not responsible for packages that are lost, stolen, misdelivered, delayed, or damaged during transit when Package Protection has not been purchased.

UNAUTHORIZED RETURNS

Please do not return merchandise without contacting us first. Unauthorized returns may be refused or, if accepted, may be subject to a 15% restocking fee.

PRODUCT PHOTOGRAPHY, COLOR & SIZE

We have attempted to accurately depict the products offered on this website by photographing the exact items for sale whenever possible. However, the true color of gemstones, beads, cabochons, and findings may appear differently depending on your monitor, screen settings, lighting conditions, and device.

All product measurements are approximate. While every effort is made to provide accurate sizing information, products may appear larger or smaller than their actual size in photographs. Many images are enlarged to highlight details and craftsmanship. Please review all sizing information carefully before placing your order.

Due to manufacturer cutting processes and the natural characteristics of gemstones, sizes may vary slightly from the measurements listed.

CABOCHONS & CUSTOM SETTINGS

We cannot guarantee that any shaped cabochon will fit a preformed bezel or jewelry setting. If you have questions regarding fit, compatibility, size, or intended use, please contact us prior to purchase.

QUALITY & NATURAL STONE CHARACTERISTICS

Natural gemstones and beads are unique products created by nature. Variations in color, pattern, texture, inclusions, matrix, veining, and surface characteristics should be expected and are not considered defects.

Please note that "damage during shipping" does not include natural characteristics commonly found in gemstones and beads, including but not limited to:

• Imperfect edges around drill holes
• Natural inclusions and matrix patterns
• Surface pits or geode-like cavities
• Natural color variations
• Minor surface irregularities
• Small naturally occurring cracks or fissures
• Variations in shape, polish, and texture

Some stone varieties, particularly jaspers, turquoise, and other natural materials, may be more prone to natural fractures or imperfections. While we hand-select our products whenever possible, we cannot guarantee that every bead, cabochon, or gemstone will be completely free of natural imperfections.

CUSTOMER RESPONSIBILITY

We encourage customers to carefully review product descriptions, sizing information, photographs, FAQs, and customer information pages prior to purchase. If you have any questions regarding a product, please contact us before placing your order.

By placing an order with Stones N Silver, you acknowledge that you have reviewed the product information provided and understand the nature of handmade, natural, and gemstone-related products.