Customer Service

CUSTOMER SERVICE

Before placing an order, we encourage you to review our Shipping Policy, Refund Policy, and FAQ page, where you'll find answers to many common questions about our products, ordering process, and store policies.

If you need assistance with an order or have questions about a product, please contact us by email at info@stonesnsilver.com. We strive to respond to all inquiries within 24 business hours.

Because many of our products are unique, one-of-a-kind, or available in limited quantities, we do not offer a printed catalog.

WHY SHOP WITH US?

• Many of our products are hand-selected for quality and appearance.

• We spend countless hours researching, sourcing, and traveling to find rare and hard-to-find gemstones.

• We work with a wide variety of suppliers, allowing us to offer a large selection of unique and less-common materials.

• Many specialty cuts can be purchased individually, allowing customers to buy only the stones they need rather than an entire strand.

• We strive to offer competitive pricing while maintaining quality and selection.

• There are no minimum order requirements.

• We specialize in rare gemstones, American Turquoise, USA-sourced materials, Natural Coral, imported stones, and specialty products that are difficult to find elsewhere.

HOW TO ORDER

All orders must be placed through our website using our secure shopping cart system. Simply browse our products, add desired items to your cart, and proceed to checkout when you are ready to complete your purchase.

Please review our FAQ page prior to ordering for important information regarding inventory availability, restockable items, and out-of-stock products.

PAYMENT METHODS

We accept all major credit cards.

All transactions are processed through Shopify's secure payment system using industry-standard encryption technology to help protect your payment information.

INTERNATIONAL ORDERS

We welcome international orders. International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.

Please review our Shipping Policy for complete information regarding international shipping rates, delivery expectations, and restrictions.