Shipping and Return Policy

Return Policy

Due to the great amount of time involved for web site setup, we DO NOT accept returns or exchanges unless an item has arrived *damaged in some way during shipping.  If this is the case, notify us within seven (7) days of receipt of the merchandise that you would like to return it due to damage.   **** Please DO NOT return items without contacting us first.  Any unauthorized return of beads will either be refused at the post office or if accepted, a 15% restocking fee will apply. 

Call prior to ordering IF you have any questions or concerns about an item - 1-210-683-6417.

We have attempted to accurately depict the products offered on this web site by taking a photograph(s) of the exact items for sale.  The true color of a stone will be viewed differently depending upon your computer monitor settings. Stone sizes listed are as accurate as possible, but may vary slightly due to the manufacturer cutting process. Products also may appear larger or smaller than its actual size so please read the sizing details for a product before buying it!  Most photographs have been enlarged to show detail and all measurements are approximate.  I can't guarantee any shaped cabochons will fit into preformed bezels so please ask before you buy.

Rest assured that we put a lot of time and effort into providing quality beads, please read our FAQ's & What Customers Say pages!   If you have a question about a product please read the item description including sizing information OR EMAIL US your inquiry before buying.

*NOTE "Beads Damaged in Shipping" does not include routine imperfections that are common to beads such as:   imperfect edges around the holes and common inclusions you might expect to find in a rock OR occasionally on a strand of beads there might be one or two that have a crack in them, we try to avoid this by hand-selecting, but some stones are prone to cracking.  Some stones are "primitive" in nature and may have pits and/or geode type holes, especially jaspers and large beads, thus we cannot promise that every bead will be perfect.  PLEASE read about Quality and Hand-Selection on our FAQ's page for further details.

Shipping Policy

Normally orders are shipped within 1-2 days from the date you placed your order.  Your credit card will not be charged until just prior to shipping out your package.

Domestic Shipping Methods: (Continental U.S.)

Orders are automatically shipped via US Postal Service First Class Mail with Delivery Confirmation so that they can be tracked at   If you would like to request a Signature Confirmation instead, please do so in the COMMENTS box upon checkout when placing your order.  NOTE that packages shipped with the Signature Confirmation will not be delivered unless signed by the person in the Ship To address.  We do not ship by UPS, Federal Express or any other carrier at this time.

ABOUT PACKAGE DELIVERY ... please pay careful attention to your delivery schedule (as per USPS tracking) as once the package shows DELIVERED to your address, cannot be responsible if you don't have your package.
IF your package says "Delivered" and you don't have it, please contact your local postal delivery person or go to the post office that delivers to your address and inquire about the package, also be sure to check with your neighbors. If they cannot locate it, you will have to file a lost package trace at the post office, upon which they will then find it. Thank you - Heidi, StonesNSilver

DOMESTIC SHIPPING RATES: (Continental U.S.)                                                                  

Purchase Amount Shipping
$49 or less $3.95
$50—$99 $4.95
$100—$199 $5.95
$200—$299 $6.95
$300—$399 $7.95
$400—$499 $8.95
$500—$599 $9.95
$600—$699 $10.95
$700—$799 $11.95
$800—$899 $12.95
$900—$999 $13.95
$1000 and up $14.95

NOTE: large orders with excessively heavy beads may be charged a surcharge on top of these rates.

INTERNATIONAL SHIPPING RATES:      **** THERE IS A $50 MINIMUM ON INT'L SHIPMENTS ****                                                         

Purchase Amount Shipping
$49 or less NOT ALLOWED
$50—$99 $17.95
$100—$199 $19.95
$200—$299 $21.95
$300—$399 $23.95
$400—$499 $25.95
$500—$599 $27.95
$600—$699 $29.95
$700—$799 $31.95
$800—$899 $33.95
$900—$999 $35.95
$1000 and up $37.95

NOTE: large orders with excessively heavy beads may be charged a surcharge on top of these rates.

About International Shipping:

The only shipping option for International orders is by US Postal Service First Class OR Priority International Shipping depending upon the size of the order and the shipping destination.   If your order is excessively large or has heavy beads (that weight 1 pound or more), then you can expect up to be charged an additional amount depending upon the actual cost.  Insurance & tracking is NOT available on International orders - shipping is at buyers risk. You are responsible for paying for any Customs duties or postal fees levied by your postal service or your country's government. Packages shipped this method usually take a few weeks to arrive, however sometimes your countries customs may hold packages for reasons out of our control.   Please contact your countries customs department directly to verify delivery times from USA prior to ordering.
We DO NOT SHIP to these countries: Indonesia, Malaysia, Benin, Nigeria, Pakistan, Egypt, Yugoslavia and possibly more.